Contact

There is no contact form on this site. One email address and one postal address, both below.

Why there is no form

A contact form means a database, and a database of messages is personal information that has to be stored, secured and eventually deleted. This site avoids that entirely by using a plain email link, so your message goes directly from your own email program to the publisher's mailbox and nothing is stored on this website at any point. The privacy policy sets out exactly what happens to a message after it arrives, including how long it is kept.

What is useful to include

• The page you are writing about, by its address or title.
• What is wrong with it: an error of fact, a broken link, something unclear, or something missing.
• If you are suggesting a question for the site, the wording you would have typed into a search engine.

Please do not send health details, financial details, identity documents or anything else sensitive. Nothing on this site requires them, and any such material that arrives is deleted once the message has been dealt with.

What this site cannot do

SteadyScope cannot diagnose an individual device, recover an account, reverse a payment, or act on anyone's behalf with a vendor or a bank. Those things need either a technician who can see the machine, or the organisation that holds the account. If something has gone wrong and you are not sure where to start, the pages on links and attachments and unexpected messages set out the first steps and point to the Australian agencies that take reports.

SteadyScope is also not a support channel for any product it mentions. Questions about a subscription, a licence or a renewal need to go to the vendor that sold it, which is the only party that can see the account.

Privacy requests

To ask what personal information the publisher holds about you, to have it corrected, or to make a privacy complaint, write to info@steadyscope.online with "Privacy request" in the subject line. There is no charge for making a request, and a reply is sent within 30 days. The privacy policy explains the process and what to do if you are not satisfied with the response.

Response times

Messages are read and answered in the order they arrive, usually within a few working days. Privacy requests are answered within 30 days, as set out above. There is no telephone number, because the publisher does not operate a telephone support line and a number on this page would create the impression that it does.